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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Refund policy
We’ve got your back (and your matcha)
We stand behind the quality of our products. While all food items are final sale, we’ll always make it right if something arrives damaged or defective.
💚 Food Products
All matcha and tea sales are final due to safety regulations. If your item arrives damaged or the packaging is compromised, email us within 7 days and we’ll send a replacement or offer store credit.
🍵 Accessories & Tools
If any of your matcha tools or accessories arrive damaged, just send us a photo and we’ll replace them or offer store credit — your choice!
📩 How to Start a Return
Email getnude@matchanude.com with your order number and a photo of the issue. We’ll respond within 1-3 business days with next steps.
📦 Wholesale Orders
Wholesale and bulk orders are eligible for replacements or credit if damaged on arrival. We do not accept returns due to preference or overstock.
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