Shipping policy

We take great care in how your matcha is packaged and shipped so it arrives fresh and ready to whisk. Below you’ll find everything you need to know about how we ship.

Where + When We Ship

All Matcha Nude orders ship from the United States via USPS. We currently ship within the United States only, including Hawaii and Alaska.

Wholesale orders are shipped on Monday, Wednesday, and Friday mornings (ET), excluding federal holidays. To guarantee shipment on one of these days, please place your order by 5pm ET the day before the scheduled shipping day. Same-day shipping is not guaranteed.

Please ensure your shipping address is accurate at checkout. Matcha Nude is not responsible for orders shipped to incorrectly provided addresses. Orders requiring reshipment due to an incorrect address will incur an additional shipping charge.

Shipping Confirmation

Once your order ships, you will receive an email confirmation with USPS tracking information. Delivery times may vary depending on your location and selected shipping method. 

You can view USPS estimated transit times here: https://www.usps.com/ship/

Delays + Lost Packages

If your tracking information shows that your package has been marked as delivered but you have not received it, please contact USPS directly and allow 1–2 business days for resolution before reaching out to us. This allows time for delayed scans or delivery corrections.

Matcha Nude is not responsible for shipping delays caused by the carrier, weather conditions, or other circumstances beyond our control.

If you have any questions related to your order please contact us at wholesale@matchanude.com and we’ll be happy to assist.